Terms and Conditions

Legal Notice

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through this site.

  1. You must be 18 or older to purchase products from our website.
    All products sold at CaravanHookah.com & HookahCaravan.com are intended for legal tobacco smoking use by adults (18 years or older) only. We operate within the legal age requirements for tobacco purchase of each individual state, city, and county. Any other use of such products, by minors or for use with controlled substances is punishable by law.Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting to commit fraud.
  2. Age Verification
    We do not sell products to persons under the legal age for tobacco purchases within their respective state. To verify your age, we use a non-affiliated third party company, to confirm that the information you provided upon checkout is accurate and that you meet the legal age requirement to order from our website.
  3. Credit Card Review
    At CaravanHookah.com & HookahCaravan.com we take the threat of credit card fraud very seriously. We use an internal fraud score algorithm that evaluates every order based on the billing information you provided on our website, the shipping information provided, the credit card information entered, and order size (in dollars). Any orders that receive a high fraud score will be subjected to credit card fraud evaluation. In addition to our algorithm, we have a team of professionals who review and process orders, and they have license to initiate fraud review based on their own autonomous evaluations.
  4. Intellectual Property
    All materials including images, illustrations, designs, icons, photographs, logos, slogans, content, source code and other written and visual materials on the CaravanHookah.com & HookahCaravan.com Websites and any of its affiliates are the exclusive copyright, trademark, and/or otherwise noted intellectual property owned and/or licensed by CaravanHookah.com & HookahCaravan.com . Any misuse of this or any affiliate website may be punishable by law.

Our Commitment to Privacy

Your privacy is very important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have any questions or concerns about this policy, you may contact us at any time for further details.

We will never sell, share, or otherwise give out your information to others in any ways different from those disclosed in this policy. By visiting CaravanHookah.com & HookahCaravan.com, you are accepting the practices as described below.

    1. The Information We Collect
      This notice applies to all information collected or submitted on the CaravanHookah.com & HookahCaravan.com website. On some pages, you can order products, make requests, and opt in to receive emails. You may decide not to provide certain information, but that may prevent you from using key features of our online shopping experience. To process an order, we require you to provide billing information (credit card), shipping and any other necessary contact information (email address/phone number). This information is secure and will never be made publicly available to other parties, and will only be used by our staff to process orders. Your credit card information will only be shared with our bank for payment authorization, and we do not save this information in our database.
    2. The Way We Use Information:
      We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties. We use and store email addresses to answer any emails we receive from you, or to contact you (by email or by phone) if any order-related issues arise. Your email address is also used to provide you with order and shipping confirmations so you can more clearly track the progress of your order as it makes its way through our system. Contact information is not used for any other purpose and is not shared with outside parties. You can opt to register on our website if you would like to receive frequent email updates on our new products, services, and promotions. Information you submit on our website will not be used for this purpose unless you “opt in” on our website. You may also un-subscribe to this email at any time.
    3. Cookies
      CaravanHookah.com & HookahCaravan.com uses cookies to collect information about you. Cookies are small pieces of information that are saved locally on your hard drive as a small text file that are used by us and third party web services (see Google Analytics Tracking below)Cookies are solely used to identify visitors who have previously registered or visited our website. We do not use cookies to store or view any of your personal information. You must have cookies enabled on your browser to place an order on the CaravanHookah.com & HookahCaravan.com website. If you do not wish to enable cookies on your browser, you may still place your order over our Live Chat or by telephone.
      Google Analytics Tracking
      We utilize Google Analytics and other similar services to track website user activity at both the aggregate and individual levels. Google is able to track your web activity and online behavior on our website by user ID tracking, a feature we have enabled within Google Analytics. Your user ID and personal information is always anonymous to us within the Google Analytics program. Google uses the information they gather to create personalized advertisements for you based on your online behavior.Google is very transparent about their privacy practices. To learn more about how Google uses your information, click here.Google does provide an opt-out option if you do not wish to have your information used by Google Analytics. To do so, you will need to install the Google Analytics opt-out browser add-on, which can be found here.
    4. Third Party Services
      We use third parties to perform services such as payment processing and credit card authorization, fraud protection, age verification, A/B testing, evaluation of visitor activity, and data analysis. We provide your personal information to these third parties with the sole intent of using the services they perform.
    5. Promotional Emails
      When you create an account with us, you are required to provide us with an email address so we can send subsequent confirmation emails after you place an order with us. If you have selected to receive our promotional emails, you will be included in our email campaigns. You will always have the option of unsubscribing from our promotional emails by clicking unsubscribe at the bottom of any email.
    6. Our Commitment to Data Security/Credit Card Information
      CaravanHookah.com & HookahCaravan.com is obligated to protect your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and operational procedures to safeguard and secure the information we are given online. We use an SSL (secure socket layer) encryption certificate provided by VeriSign, the leading SSL Certificate authority enabling secure e-commerce and communications. Credit card transactions are processed through our secure internal credit card processor.In an effort to combat credit card fraud and to prevent the purchase of our products by minors, CaravanHookah.com & HookahCaravan.com reserves the right to request additional verification before an order is processed and shipped (see Credit Card Review below) for requirement details.
    7. Links to Other Websites
      CaravanHookah.com & HookahCaravan.com contains hyperlinks to third party websites. CaravanHookah.com & HookahCaravan.com m is not responsible for the privacy practices or the content of said third party websites or advertisers. CaravanHookah.com & HookahCaravan.com does not share any of your personal information to third parties to which we link. Please check with those websites to determine their privacy policy.
    8. Disclosure of Information to 3rd Parties
      CaravanHookah.com & HookahCaravan.com may disclose any personal information when required by law or in a good-faith belief that such action is necessary to:

      1. Cooperate with the investigations of purported unlawful activities (including but not limited to: credit card fraud, purchases of our products by minors, and use of our products with controlled substances) and conform to the edicts of state and federal law or comply with legal process served on CaravanHookah.com & HookahCaravan.com .
      2. Protect and defend the rights or property of CaravanHookah.com & HookahCaravan.com and related properties, or visitors to the CaravanHookah.com & HookahCaravan.com sites and related properties.
      3. Identify persons who may be violating the law, the rights of third parties, or otherwise misusing the CaravanHookah.com & HookahCaravan.com network or its related properties.

    Delivery & Shipping

    Most items are in stock and ready to ship. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to cancel your order. Custom-made items usually ship between 4 and 12 weeks after ordering. You will be notified via email with tracking information when your order ships out. All shipment dates are approximate. We are not responsible for early shipping or any shipping delays.

    US address Only. No International Shipping


    Return Policy

    All returns must be shipped back to us within 30 days of purchase. All returned products must be in their original condition and complete in order to receive a full refund. Any missing pieces will be deducted from the total price of the product. A 15% restocking fee will apply to the items ordered. Refunds will be applied back to the same credit card used at the time of purchase once the package has been returned to our store. Shipping charges will not be refunded.
    * Used merchandise will not be returned or exchanged.
    * Shipping, handling or insurance charges will not be refunded.

    HOW TO RETURN/EXCHANGE AN ITEM:
    Send us an email stating the reason for your return and provide us with your Invoice Number.

    You will receive an email within 24-48 hours with detailed return instructions. Please contact us by email or by phone if you do not receive an email within 1-2 days, or need a rush to be placed on any replacement parts.

    Returns must be shipped to:
    1879 W Commonwealth Ave, STE C
    Fullerton, California, CA 92833

    Cancelations
    Once the older has been place we are unable to cancel ur order via email. Please contact us at 1-714-525-9300 before your order is shipped and we will attempt to cancel your order if it has not been shipped.


    Effective Date: Jan 1 2018